Launch the Windows Network Troubleshooter. Running network commands from the command line. How to troubleshoot Windows 10 Internet connection issues?. What causes this ‘No Internet Connection’ error?. 
Finally, power up the notebook and determine if you can connect to the internet. Then power up the router and do the same. If your modem and router are seperate then power on the modem first and let all the lights come on. Leave them all powered off for one minute. Unplug the router, the modem, and shut down your computer. So, I have a few questions.ĭo you have any other devices on your network like another computer, a smartphone, or a tablet? Are they able to connect to the internet?Īre your router and modem seperate devices or are they a "2-in-1" device?Ī good step to take will be to try hard resetting the router/modem. I think it may be best to rule out an ISP side issue. You've also reinstalled the drivers so you know you're using the correct software. 
The fact that you're connecting to the LAN without issue but not able to connect to the internet implies that your hardware (at least the router and your network cards) is working properly.
Click Start, type "Device Manager," and press Enter.Īlso, if you have a seperate router and modem what are the lights on the modem currently? If you don't mind listing them and what you see as far as lights it may also be very helpful. 
I'll need you to help me determine exactly which one you have in order to provide that driver. Your notebook included many different wireless cards during its life cycle. Try this first and see if it has a result. Here is a link for your ethernet card's driver. If you have access to the router you may want to verify that this information is still present.Īnother step to take is to go ahead and make sure you're not running into a driver related issue.
Have you had any changes in your network hardware such as replacing the router or modem? Have you had to reset the router? DSL normally requires you to log in, and this information is stored in the router.
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